Delete your account.

About this page

This page explains how to request deletion of your Haven account and the personal data associated with it. Haven is operated by Haven App Inc. in Ontario, Canada.

If you only want to stop emails or push notifications, you can adjust those in the app under Settings without deleting your account.

How to request account deletion

You can ask us to delete your Haven account at any time, either from the app or by email.

In the Haven app

1. Open the Menu and tap Settings.
2. Scroll to the bottom and tap Delete Account, below the Logout button.
3. Tap Delete account to confirm.

We'll permanently delete your account and data and email you when it's done.

By email

If you can no longer sign in to the app, email us from the same address you used to register so we can verify the request.

1. Send an email to support@haven-village.com with the subject line Delete my Haven account.
2. Include the email address on your Haven account. If your account uses a phone number, include that too.
3. We may reply once to confirm the request. We'll then permanently delete your account and data and email you when it's done — you do not need to keep the app installed.

Subscriptions

Deleting your account doesn't cancel a Wellness Hub subscription billed by the App Store or Google Play. Cancel it there first (iPhone: Settings → your name → Subscriptions; Android: Google Play → Profile → Payments & subscriptions → Subscriptions).

What is deleted

Once your account is deleted, you can no longer sign in to Haven, and we permanently delete:

• Your profile and account details.
• Your posts, stories, comments, replies and likes.
• Your messages and conversations.
• Your village memberships and invitations. Villages you created are handed to the longest-standing member, or deleted if no one else is in them.
• Events you created (people who RSVP'd to upcoming events are told the event is no longer available) and your RSVPs.
• Your help requests, responses and Lend a Hand offers.
• Your friends and follows.
• Your mood check-ins, wellness check-ins and daily prompts.
• Your saved library items.
• Your notifications.
• Feedback you sent us.
• Photos, videos and cover images you uploaded.

What we keep (and why)

We keep only the minimum we need for accounting, tax and security, with your personal details removed:

• Billing records required for accounting and tax: payment amount, currency, plan, payment date and billing period, and an invoice reference. Your name, email and the link to your account are removed.
• Partner commission records: amount, plan, partner and date, with the link to your account removed.
• Security and audit logs, with your personal details (email, IP address, device and location) removed.

Nothing else is kept. We do not sell personal data. See our Privacy Policy for more detail on how we handle information.

Timelines

• Confirmation: we acknowledge deletion requests within five business days.
• Account deletion: completed within 30 days of your request.
• Backups: copies in encrypted backups are purged within 90 days.

Questions

If you have questions about account deletion or your data rights under PIPEDA, contact support@haven-village.com.